Get in Touch With Us
Got a question about how we review Canadian online casinos, spotted something on the site that needs a second look, or want to flag an issue with a bonus offer we've listed? This page covers the ways to reach the Canadian Casinos team and what happens once your message lands with us.
Ways to Reach the Canadian Casinos Team
Email is the best route for anything you'd like to raise with us, whether that's a general question, a correction, or feedback on how we cover online casinos in Canada. Send your message to [email protected] and a member of our team will pick it up.
A short line on what your message is about helps us route it to the right person and reply faster — for example, whether you're asking about a specific casino brand, a bonus term you found confusing, or something else entirely.
What We Can Help With
We hear from readers about a range of things. Some of the most common are:
- Questions about a listed casino — if you want more detail on how we rated a brand shown on concordiabootcamps.ca, or how a specific welcome offer works, ask us directly.
- Corrections — bonus terms, wagering requirements and payment options at Canadian online casinos change often. If something you find on our site looks out of date, tell us so we can check it.
- Content suggestions — if there's a topic around Canadian gambling sites you think we should cover, or a comparison you'd find useful, we're open to hearing it.
- Partnership or editorial enquiries — if you represent a casino brand or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.
- Concerns about gambling behaviour — if you or someone close to you is struggling with gambling, say so in your message and we'll point you towards support resources appropriate for Canada.
What Happens Once You've Written to Us
Every message that reaches us is read by a person on our team, not answered by an automated script. We aim to reply within a couple of working days, though it can occasionally take longer if we're mid-way through updating our reviews or comparison tables.
If your enquiry relates to something specific — say, a discrepancy between a bonus offer as advertised and how we've described it — we'll look into it before replying, rather than sending a generic response just to close the loop quickly.
Before You Get in Touch, a Few Things Worth Knowing
We're an independent comparison site. We list and rank online casinos available to Canadian players, and some of the offers shown may earn us a commission if you sign up through a link on our site — this never affects how a brand is rated or ranked. If your question is about a specific bonus, including any no deposit offer, it helps to mention the exact casino name and where on the site you saw it.
We don't process deposits, withdrawals or account issues on behalf of any casino — those matters need to go through the casino's own support team, since we don't have access to player accounts. If you're trying to resolve a dispute with a specific site, its customer support channel or the licensing body named in its terms is the right place to start.
If you're researching options outside the standard provincial framework, our page on non-GamStop casinos covers a different set of considerations worth reading first.
Our Approach to Reader Feedback
Keeping our reviews of Canadian online casinos accurate and current depends partly on readers telling us what they've noticed. If something we've published doesn't match your own experience with a brand, or a bonus term has changed since we last checked it, we want to hear about it. That kind of input shapes how we update our coverage over time.
Whatever the reason for writing in, thank you for taking the time — we'll get back to you as soon as we can.